FAQ

Do you offer worldwide shipping?

Yes, we offer worldwide shipping to customers across the globe. No matter your location, you can enjoy Preshamour’s luxury menswear delivered to your doorstep.

Do you offer custom tailoring?

Absolutely. We specialize in bespoke menswear, meaning each outfit can be tailored to your exact measurements and preferences. This ensures a perfect fit and a truly personalized look.

How do I place a custom order?

You can place a custom order by:

  • Contacting us via phone or email
  • Sending your measurements and preferred design
  • Visiting our physical location in Lekki, Lagos

Our team will guide you through the process from consultation to delivery.

Do you have ready-to-wear items?

Yes, we offer ready-to-wear collections alongside our bespoke services. These are available for immediate purchase and delivery.

Can I request modifications to a design?

Yes, we allow design customization. You can request adjustments such as:

  • Fabric changes
  • Color variations
  • Embellishment preferences
  • Fit adjustments

How long does delivery take?

  • Lagos & Nationwide Delivery: 3–7 working days
  • International Delivery: 7–14 working days

Custom orders may take slightly longer depending on the complexity of the design.

Do you offer express delivery?

Yes, express delivery options are available upon request at an additional cost.

How can I track my order?

Once your order is shipped, you will receive a tracking number and delivery updates via email or WhatsApp.

Is shipping free?

We offer free shipping on orders above ₦500,000. For orders below this amount, shipping fees will be calculated at checkout.

What payment methods do you accept?

We accept:

  • Bank transfers
  • Debit/Credit cards
  • Secure online payments

All transactions are processed securely for your protection.

Do you require full payment before processing orders?

Yes, full payment is required before production or shipping begins, especially for custom-made outfits.

Can I return or exchange an item?

Yes, we accept returns and exchanges under specific conditions outlined in our policy.

What is your return policy?

  • Items must be returned within 7 days of delivery
  • Products must be unworn, unwashed, and in original condition
  • Original packaging must be intact

Are custom-made items refundable?

No, custom or bespoke items are non-refundable, as they are made specifically for you.

What if I receive a damaged or incorrect item?

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery. We will resolve the issue promptly through replacement or correction.

How do I get my measurements?

You can:

  • Visit our store for professional measurement
  • Send your measurements using our guide
  • Request assistance via WhatsApp

What if my outfit doesn’t fit perfectly?

We strive for accuracy, but in rare cases:

  • Minor adjustments can be made
  • You can contact us for alteration support

How can I contact Preshamour?

You can reach us via:

Where are you located?

15B Toyosi Adetoro Street, Chevy View Chevron,
Lekki Phase 1, Lagos State, Nigeria

What are your business hours?

Monday – Saturday: 9:00 AM – 6:00 PM

At Preshamour Global Solutions, we are committed to delivering luxury, precision, and excellence in every piece. If you have any additional questions, feel free to reach out, we’re always happy to assist.

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